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Reviews and Complaints
Lost my card
User's recommendation: Don’t get this card no help if you lose it
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Verified Reviewer | Wilmington, DelawareReceived my statement and notice that the payment was applied to a promotion that was to expire in 2024 and nothing was applied to promotion ending in June 2023.
User's recommendation: If you want to transfer balances only do one or the COMPUTER will apply payment to lowest balance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kirbyville, MissouriCiti talked me into this account and did a balance transfer. The only other citi account showed up on my credit score and was paid in full!
Never once did this syw account allow me to use my rewards and did not notify me of increase in interest to 29% They never once since 2018 reported this account on my credit score and lied to me over n over and then blocked my phone number! I paid and paid and then upon research realized they had charged me late fees and some payments I made were not credited!
One can not ever pay this off and I doubt the validity of the account as it was never reported on my credit score! Even though I made monthly payments up to may 2022 they still did not report to credit score with 3 different Equifax, TransUnion , credit karma, and when I asked why they could not tell me!
Now they turned account to collections with interest and late fees! They should be sued in class action lawsuit!
User's recommendation: Not reputable and you will be sorry!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasAsking for papercopies
I never received the card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPassword issues and payment source problems
I have to change my password EVERY single time I try to log in to my account! I even save my password on my laptop and that doesn't work.
Today when I finally got into my account there was a payment source from a bank that I don't have or know with the last 4 digits of that account number and a payment amount that isn't mine. So if someone else's payment source info is on my account then I guess my payment source info is on someone else's!!! When I finally got through to a person after 4 calls being cut off by the automated system, they decided to cancel my card & issue a new one, which is fine. But, that doesn't help the issue of payment source bank account numbers being on the wrong people's accounts!
This is a serious security breach and they told me if someone starts paying their bill with my bank account number to just call then back using the number on the back of the card...seriously?!
There should a direct number to get through to an actual person. Fed up with this card company!
Preferred solution: I want proof that my bank account information was not given to another customer and a customer service phone number that gets you to person immediately.
User's recommendation: Stick to paper statements and don't put your bank account information on their website.
They took my money and not refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to return an item
- No one to speak to
Preferred solution: Full refund
User's recommendation: Order#113-382****-583****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaWant to resolve issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, GeorgiaCan’t redeem points for gift certificate
User's recommendation: Don't waste your time or money. They force you to stay in debt chasing reward points and then find a way to deny them.
I want to talk to rep about a charge I received. You make it very difficult to call? Why?
User's recommendation: Sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hoffman Estates, IllinoisI need to pay my bill . U guys hang up no way to pay my bill .
- Good company
- Too much headache
Preferred solution: Apology
User's recommendation: I don’t know spent too much time trying to pay bill and got no place ..
Lost card
I need all back invoices for the past six yeatz
User's recommendation: Only give one card
Need to reset my password
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I would love to join in a class action law suit. When I received my card and went to activate it it already had $9,000 charged to it.
I hadn't activated my card yet. Now I've tried to get statements for the past year.
They claim I signed up for email statements but then they say they can't send my statements by email. I never received a statement in over a year.