Maureen P Luh
map-marker Lewes, Delaware

Lost my card

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I cant get anyone to help me the phone number is unmonitored and I lost my card so cant call them the web site offers no help
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User's recommendation: Don’t get this card no help if you lose it

Barbara S Aog

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Verified Reviewer
| map-marker Wilmington, Delaware

Received my statement and notice that the payment was applied to a promotion that was to expire in 2024 and nothing was applied to promotion ending in June 2023.

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Received my statement and notice that the payment was applied to a promotion that was to expire in 2024 and nothing was applied to a promotion ending in June 2023. Spoke to customer service rep, and she said the COMPUTER decides where to place payment! If you want to transfer balances only do one or the COMPUTER will apply payment to the lowest balance.
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User's recommendation: If you want to transfer balances only do one or the COMPUTER will apply payment to lowest balance.

Karen L Lgf

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Verified Reviewer
| map-marker Kirbyville, Missouri

Citi talked me into this account and did a balance transfer. The only other citi account showed up on my credit score and was paid in full!

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Never once did this syw account allow me to use my rewards and did not notify me of increase in interest to 29% They never once since 2018 reported this account on my credit score and lied to me over n over and then blocked my phone number! I paid and paid and then upon research realized they had charged me late fees and some payments I made were not credited!

One can not ever pay this off and I doubt the validity of the account as it was never reported on my credit score! Even though I made monthly payments up to may 2022 they still did not report to credit score with 3 different Equifax, TransUnion , credit karma, and when I asked why they could not tell me!

Now they turned account to collections with interest and late fees! They should be sued in class action lawsuit!

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User's recommendation: Not reputable and you will be sorry!

1 comment
Avrohom Xby

I would love to join in a class action law suit. When I received my card and went to activate it it already had $9,000 charged to it.

I hadn't activated my card yet. Now I've tried to get statements for the past year.

They claim I signed up for email statements but then they say they can't send my statements by email. I never received a statement in over a year.

PaulineDawn B

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Verified Reviewer
| map-marker Houston, Texas

Asking for papercopies

Needed copies of last 6 months statements mailed to me, I.m not great with computor. Helpful server now lets see what follows.
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Anonymous
map-marker Garland, Texas

I never received the card

I have not yet received the card, I have been waiting for it. I would like to receive it as soon as possible
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Danielle D Vah

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Verified Reviewer

Password issues and payment source problems

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Original review Dec 04, 2022

I have to change my password EVERY single time I try to log in to my account! I even save my password on my laptop and that doesn't work.

Today when I finally got into my account there was a payment source from a bank that I don't have or know with the last 4 digits of that account number and a payment amount that isn't mine. So if someone else's payment source info is on my account then I guess my payment source info is on someone else's!!! When I finally got through to a person after 4 calls being cut off by the automated system, they decided to cancel my card & issue a new one, which is fine. But, that doesn't help the issue of payment source bank account numbers being on the wrong people's accounts!

This is a serious security breach and they told me if someone starts paying their bill with my bank account number to just call then back using the number on the back of the card...seriously?!

There should a direct number to get through to an actual person. Fed up with this card company!

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Preferred solution: I want proof that my bank account information was not given to another customer and a customer service phone number that gets you to person immediately.

User's recommendation: Stick to paper statements and don't put your bank account information on their website.

Anonymous
map-marker Fountain Valley, California

They took my money and not refund

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I used convenient check to pay Joseph Hoang $10,000. But the fund insufficient and void the check. And shop your way charged me $10,000 on 09/30/2021. I need your help.
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Laura W Zxf

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Verified Reviewer

Trying to return an item

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Shop Your Way - Trying to return an item
I ordered an item on 8/20/22, on the website for Sears. It was delivered on 8/23/22. Order# 91157****. The item is not working properly. I want to return the item for a Refund only. My email is ljwtdw51@***.com Return code: 294930****792969****.
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Cons:
  • No one to speak to

Preferred solution: Full refund

User's recommendation: Order#113-382****-583****

Abishai Vyq

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Verified Reviewer
| map-marker Los Angeles, California

Want to resolve issues

I lost my old card and they said they were going to send a new one it has been over three weeks and am wondering how much longer
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David R Fec

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Verified Reviewer
| map-marker Marietta, Georgia

Can’t redeem points for gift certificate

It is too hard to redeem your reward points. Unlike other cards that your points don't expire,Sears shop your way points expire in 1 year. It is difficult to get in touch with anyone in the rewards dept. They are closed on the weekends and holidays and when you when they get back in their office your points have already expired. Very bad business practices.
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User's recommendation: Don't waste your time or money. They force you to stay in debt chasing reward points and then find a way to deny them.

Abegail Ufx
map-marker Marietta, Georgia

I want to talk to rep about a charge I received. You make it very difficult to call? Why?

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I received a late charge from shop your way. My name is Bob Milby. I wanted to dispute the late charge only been on the card about a year they make it like Fort Knox to get to. This is ridiculous. Surely somebody can get something done with your old man the telephone because I called that 8708 number and it says its unmonitored so thats a waste of time. You do any good to leave my personal number 859-583-**** because Im not having much luck. Please call me or respond back to my email. Thank you
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User's recommendation: Sucks

Allyn K

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Verified Reviewer
| map-marker Hoffman Estates, Illinois

I need to pay my bill . U guys hang up no way to pay my bill .

No way to pay my bill . I am not happy and cant stand this kind of crap . I dont have any time for this playing around . I look for phone numbers and all kinds of things . I think its awful u just want to pay your bill and your put through *** ..
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Pros:
  • Good company
Cons:
  • Too much headache

Preferred solution: Apology

User's recommendation: I don’t know spent too much time trying to pay bill and got no place ..

Anonymous
map-marker Valparaiso, Indiana

Lost card

My card is missing and I wanted to close and get a new card. There is no number to reach them. I do not have a current bill, so it's nerve racking.
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Anonymous
map-marker Lufkin, Texas

I need all back invoices for the past six yeatz

Michael did not have my permission to run my credit car up. I am suing him for your money. We go to court on March 9,2023. Please rush
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User's recommendation: Only give one card

Anonymous
map-marker Barrigada Village, Guam

Need to reset my password

Im really disappointed I seek for help to reset my password for I forgot followed instructions and then response stated that I just became a mew member yesterday so I stand corrected did I lose my points from previous account please help asap
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