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Call to check on an order - was passed to another person- after being on hold for 25 minutes I hung up. Called back same number and was told I was not calling correct number and was transferred. I asked for supervisor and gave my order number. After being on hold for...
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1.0
#1383736
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If you purchase an item and then use your points it's should be an easy experience. Not at all. After cancellation of all of the items the total was not credited back to my Sears credit card. Instead I am being charged $347. for items I never even touched. Sears shop...
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1.0
#1371087
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I have been receiving SYW points via Gas Buddy. I do not accumulate a lot of points, but I spent good money to get them. I was informed that I had about $14 to use prior to their expiration which occurred over only a few months. Only having about $32 total I chose a...
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#1369801
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On Saturday, 9.22.18, around 6:30 p.m., I placed a call to Sears SYWR to inquire about missing points. A lady answered the call, ask me many questions regarding my acct. I provided the information, but when she asked something that I could not understand what she was...
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1.0
#1363117
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Ordered an appliance that came with a $125 in shop your way points. The dishwasher took 6 weeks to arrive instead of the 7 days as stated in the order. When the points did not get credited to my account I called and was told the store never created an invoice so they...
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#1362412
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I purchased a tool set from Sears over $200 on 9/7. I found out on 9/8 that my husband already had this set and it was of poor quality. So less than 12 hours later I cancelled the order. I have a printed chat discussion showing they said it was cancelled and I would...
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2.4
I didn't like
  • Charged for sears order that was cancelled by shopyourway
  • Poor customer service
  • Feeling like my intelligence was being questioned
#1359057
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Shop Your Way - Love this app!
I always win points and whenever there’s a problem their customer service group handles it quickly. I even had missing points added on a Saturday when most apps take forever to reply. I’ve been able to get so many thkings free from this which was a great help sending...
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5.0
#1356493
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I bought a large appliance and was told I would get a certain amount of money off the price. However, it turns out to be set up in such a way that it is very unlikely that I will be able to get the full amount off, and the arrangement is very inconvenient to me....
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Anonymous
Howard Johnson85

The terms were spelled out in the promotion and if the terms weren't commendable to you then you had two options. 1st could've not made the purchase that entitled you to the p...

#1354413
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TERRIBLE!! I SPENT THE WHOLE DAY TRYING TO GET MY POINTS AND STILL I AM ON HOLD. THEY EITHER HANG UP/ PUT ME ON HOLD OR TRANSFER ME. I WILL NEVER SHOP AT KMART OR SEARS WORST SERVICE EVERRRR AND ON TOP OF THAT THEY REFUSE TO LET ME SPEAK WITH A SUPERVISOR. NOW I HAVE...
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1.1
I didn't like
  • Poor communication
#1352818
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Contact Shop Your Way

Mailing Address:
Shop Your Way Member Relations
3333 Beverly Rd
Hoffman Estates, Illinois 60179
United States
Phone:
(800) 991-8708
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I have had several issues with this rewards program. On July 31st I purchased a stove & fridge from sears. On their brand (Kenmore) I was offered 29% back in rewards points. My total purchase was over $1,800. I received nothing. Then i received an email $50 cash back...
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Anonymous
Howard Johnson

ShopYourWay is the same platform at Sears and Kmart, but at store level the offers will differ. Stores on the east coast promotions differ from stores on the west coast. Also ...

1.5
#1351934
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