Latest review first
Shop Your Way - Security sensor
I just received a coat that is absolutely beautiful but it still has the security tag still on it when I received it.No Sears in my area.I have to return it and reorder if I want it still.My time is not valuable.
Shop Your Way - Poor quality of customer services
I am not able to create the password at all. I earned points by using Sears credit card. I just want to redeem my points to purchase an item, but Noooo. ShopYourWay/Sears kept rejecting me to create password. Not even once I was able to establish my password. No password, no account, no points. I called numerous time for help, but no one was able to solve the problem. (By the way, all assistants do not seem to live in the US) When I call, assistants keeps transferring ShopYourWay and Sears back and forth, saying that it is other department (to each other). I have feeling I will never be able to redeem my points. I will never use Sears/ShopYourWay credit card again. Their online support is very poor quality.
I didn't like
- Online customer services that cannot solve the problem
Shop Your Way - Retuned item
Puchased a washing machine from Sears becaus and was given 300 bonus points, which I've returned. Sears now deducting $300 from the price from the washing machine for points I never used saying they have no way of getting the points back or stopping them from being credited to my SYW account
I have gotten a number of emails telling me that I have over $130 in points. When I go to the website it tells me that I have 30 cents in points. Where did all the points go? The emails continue to come. Is this rewards program fake?Read more
Shop your way has various sweeps to play. I have won several small amounts .05-1.00 on the sweeps, which is OK. What is concerning is when looking at the sweeps that expired, the majority of high dollar value sweeps did not have a winner chosen. Basically any prize...Read more
Shop Your Way - No points, no response from Sears!
Purchased Nordic Track exercise bike, was supposed to receive 300 points spread out over 12 weeks. First week got 25 after that, nothing. Emailed twice, no response. Gee, wonder why they are going out of business.
A couple of weeks ago I was at Kmart and was told if I spend over $35.00 I will earn about $15.00 cash back to use later. I came into the store about 10 days later to use my points. When I bought more things I was told I have no points and that the points expired...Read more
Shop Your Way - Reward points
I’m looking forward to redeem my points but I cannot find my points
Shop Your Way - Horrible customer servive
Call to check on an order - was passed to another person- after being on hold for 25 minutes I hung up. Called back same number and was told I was not calling correct number and was transferred. I asked for supervisor and gave my order number. After being on hold for about 6 minutes I got a message saying they were closed and it hung up??? No wonder Sears is in trouble - horrible outsourced customer service.
If you purchase an item and then use your points it's should be an easy experience. Not at all. After cancellation of all of the items the total was not credited back to my Sears credit card. Instead I am being charged $347. for items I never even touched. Sears shop...Read more
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