Shop Your Way
Shop Your Way Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shop Your Way has 1.5 star rating based on 178 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Having free points ad an incentive, Points savings when they worked, Feeling right about my claims of false advertising.
Cons: Customer servicec, Poor communication, Feeling like my intelligence was being questioned.Recent recommendations regarding this business are as follows: "Stay away from Shop Your Way Mastercard", "Read everything!", "Don't use this service", "Once a card is reported stolen it should not take 15 to 20 days to get a new card or should be sent by FedEx immediately.", "I would make sure to check your statement and do not assume that it is correct. Hopefully it will be taken care of, soon.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shop Your Way has 1.5 star rating based on 178 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Having free points ad an incentive, Points savings when they worked, Feeling right about my claims of false advertising.
Cons: Customer servicec, Poor communication, Feeling like my intelligence was being questioned.Recent recommendations regarding this business are as follows: "Stay away from Shop Your Way Mastercard", "Read everything!", "Don't use this service", "Once a card is reported stolen it should not take 15 to 20 days to get a new card or should be sent by FedEx immediately.", "I would make sure to check your statement and do not assume that it is correct. Hopefully it will be taken care of, soon.".
Most users ask Shop Your Way for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Repeated Requests for Card Replacement Failure
Dear Sir/Madam:
For the last 5 months I have tried unsuccessfully to get a card replacement delivered to my mailing or physical address. Here is a summary of my attempts:
1 - Current card invalidated by Shop Your Way (SYW) last October but never received.
2 - Asked for expedited Fedex 1-3 day delivery never received at PO box.
3 - After 3 expedited requests was informed that expedited service not available for PO boxes.
4 - Requested expedited service to physical address which was sent again to PO box.
5 - Requested that PO box address removal from Shop Your Way system.
6 - Requested expedited service to physical address and never arrived
7 - Requested Fedex tracking number and given a random number of digits by Shop Your Way representative.
8 - Next day Shop Your Way representaitve informed me that Shop Your Way doesn't have access to Fedex tracking nnumbers.
9 - Requested expedited service to work office with 7x24 security to sign for Fedex card delivery.
10 - Told days later that the last 2 requests have an unknown status but were not returned to Shop Your Way.
11 - Requested regular snail mail through the US post office system to the physical address for 2 week delivery.
12 - Told to check Monday delivery for earlier expedited card that should have arrived the prior Friday.
Still waiting after 5 months for a card replacement.
Please escalate this to management who are not available on weekends for support.
Thank you very much,
Name removed.
User's recommendation: Stay away from Shop Your Way Mastercard
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard never used
Preferred solution: Account closed!!!
User's recommendation: Read everything!
Order going to wrong address
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service or no customer service
- Useless card and services
Preferred solution: Apology
User's recommendation: Don't use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington, MassachusettsCannot get on to redeem my rewards points
Redeem points
Preferred solution: Cash for my points
My Shop Your Way Card Has NOT ARRived
User's recommendation: Once a card is reported stolen it should not take 15 to 20 days to get a new card or should be sent by FedEx immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wanted to speak to an agent.
Preferred solution: A live agent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkI really don't know how to use the ShopYourWay
Unresponsive to a charge that was on my charge account. I have to wait for them to send me a form explaining that it was not charge I made. Which I have already done whe talking to their agent.
Preferred solution: Full refund
User's recommendation: I would make sure to check your statement and do not assume that it is correct.. Hopefully it will be taken care of, soon.
I’m trying for 2 hours to reach anyone to report card lost
- No phone number to pay or discuss the account
Preferred solution: Help ! Speak to live customer service about my lost card and make a payment due
User's recommendation: I have no recommendation
Had a question about over payment
Promotion offer
Appliance repair, can't reach anybody
User's recommendation: Don't buy from this company
I tried to get customer service to be able to speak with a real person.
User's recommendation: Useless
Lost my card
User's recommendation: Don’t get this card no help if you lose it
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I have been trying for over 2 years to login unsuccessfully. I have mentioned it in various surveys.