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Shop Your Way - Security sensor

Shop Your Way - Security sensor
Shop Your Way - Security sensor
I just received a coat that is absolutely beautiful but it still has the security tag still on it when I received it.No Sears in my area.I have to return it and reorder if I want it still.My time is not valuable.
1.4
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1451409
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Shop Your Way - Poor quality of customer services

I am not able to create the password at all. I earned points by using Sears credit card. I just want to redeem my points to purchase an item, but Noooo. ShopYourWay/Sears kept rejecting me to create password. Not even once I was able to establish my password. No password, no account, no points. I called numerous time for help, but no one was able to solve the problem. (By the way, all assistants do not seem to live in the US) When I call, assistants keeps transferring ShopYourWay and Sears back and forth, saying that it is other department (to each other). I have feeling I will never be able to redeem my points. I will never use Sears/ShopYourWay credit card again. Their online support is very poor quality.
I didn't like
  • Online customer services that cannot solve the problem
#1450840
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Shop Your Way - Retuned item

Puchased a washing machine from Sears becaus and was given 300 bonus points, which I've returned. Sears now deducting $300 from the price from the washing machine for points I never used saying they have no way of getting the points back or stopping them from being credited to my SYW account
1.0
Details
Exchange, Refund and Cancellation Policy
#1441870
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I have gotten a number of emails telling me that I have over $130 in points. When I go to the website it tells me that I have 30 cents in points. Where did all the points go? The emails continue to come. Is this rewards program fake?
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ShortHumpbackWhale
ShortHumpbackWhale

They are coupons.If you purchase thirty dollars of qualifying items you get ten dollars off etc.It is misleading to people who think magically someone gave them 150.00 for fre...

#1435718
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Shop your way has various sweeps to play. I have won several small amounts .05-1.00 on the sweeps, which is OK. What is concerning is when looking at the sweeps that expired, the majority of high dollar value sweeps did not have a winner chosen. Basically any prize...
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#1421411
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Shop Your Way - No points, no response from Sears!

Purchased Nordic Track exercise bike, was supposed to receive 300 points spread out over 12 weeks. First week got 25 after that, nothing. Emailed twice, no response. Gee, wonder why they are going out of business.
#1412258
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A couple of weeks ago I was at Kmart and was told if I spend over $35.00 I will earn about $15.00 cash back to use later. I came into the store about 10 days later to use my points. When I bought more things I was told I have no points and that the points expired...
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2.9
#1406895
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Shop Your Way - Reward points

I’m looking forward to redeem my points but I cannot find my points
#1401847
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Shop Your Way - Horrible customer servive

Call to check on an order - was passed to another person- after being on hold for 25 minutes I hung up. Called back same number and was told I was not calling correct number and was transferred. I asked for supervisor and gave my order number. After being on hold for about 6 minutes I got a message saying they were closed and it hung up??? No wonder Sears is in trouble - horrible outsourced customer service.
1.0
Details
Customer service
#1383736
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Contact Shop Your Way

Mailing Address:
Shop Your Way Member Relations
3333 Beverly Rd
Hoffman Estates, Illinois 60179
United States
Phone:
(800) 991-8708
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Shop Your Way Products and Services

If you purchase an item and then use your points it's should be an easy experience. Not at all. After cancellation of all of the items the total was not credited back to my Sears credit card. Instead I am being charged $347. for items I never even touched. Sears shop...
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1.0
#1371087
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