Latest review first
Shop your way has various sweeps to play. I have won several small amounts .05-1.00 on the sweeps, which is OK. What is concerning is when looking at the sweeps that expired, the majority of high dollar value sweeps did not have a winner chosen. Basically any prize...Read more
Company wrote 0 public responses to the review from Dec 12.
Shop Your Way - No points, no response from Sears!
Purchased Nordic Track exercise bike, was supposed to receive 300 points spread out over 12 weeks. First week got 25 after that, nothing. Emailed twice, no response. Gee, wonder why they are going out of business.
Company wrote 0 public responses to the review from Dec 01.
A couple of weeks ago I was at Kmart and was told if I spend over $35.00 I will earn about $15.00 cash back to use later. I came into the store about 10 days later to use my points. When I bought more things I was told I have no points and that the points expired...Read more
Company wrote 0 private or public responses to the review from Nov 24.
Shop Your Way - Reward points
I’m looking forward to redeem my points but I cannot find my points
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 16.
Shop Your Way - Horrible customer servive
Call to check on an order - was passed to another person- after being on hold for 25 minutes I hung up. Called back same number and was told I was not calling correct number and was transferred. I asked for supervisor and gave my order number. After being on hold for about 6 minutes I got a message saying they were closed and it hung up??? No wonder Sears is in trouble - horrible outsourced customer service.
Company wrote 0 private or public responses to the review from Oct 16.
If you purchase an item and then use your points it's should be an easy experience. Not at all. After cancellation of all of the items the total was not credited back to my Sears credit card. Instead I am being charged $347. for items I never even touched. Sears shop...Read more
Company wrote 0 public responses to the review from Oct 02.
I have been receiving SYW points via Gas Buddy. I do not accumulate a lot of points, but I spent good money to get them. I was informed that I had about $14 to use prior to their expiration which occurred over only a few months. Only having about $32 total I chose a...Read more
Company wrote 0 private or public responses to the review from Sep 30.
On Saturday, 9.22.18, around 6:30 p.m., I placed a call to Sears SYWR to inquire about missing points. A lady answered the call, ask me many questions regarding my acct. I provided the information, but when she asked something that I could not understand what she was...Read more
Company wrote 0 public responses to the review from Sep 22.
Ordered an appliance that came with a $125 in shop your way points. The dishwasher took 6 weeks to arrive instead of the 7 days as stated in the order. When the points did not get credited to my account I called and was told the store never created an invoice so they...Read more
Company wrote 0 private or public responses to the review from Sep 21.
I purchased a tool set from Sears over $200 on 9/7. I found out on 9/8 that my husband already had this set and it was of poor quality. So less than 12 hours later I cancelled the order. I have a printed chat discussion showing they said it was cancelled and I would...Read more
Company wrote 0 private or public responses to the review from Sep 18.
I didn't like
- Charged for sears order that was cancelled by shopyourway
- Poor customer service
- Feeling like my intelligence was being questioned
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