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Updated by user Oct 28, 2017

Finally talked to Sears Customer Service.

Original review posted by user Oct 27, 2017

In the beginning it worked great and apply my earned points and the FREECASH points, now it says it will apply the FREECASH points but when the actual total is given, the FREECASH points have disappeared. When you call the Shop Your Way customer support, they say they can't adjust the total of the purchase but can give you the same amount in points which I don't need.

I decided to try another purchase, thinking it was just me that imagined it, but again it says it will apply the SYW points earned and FREECASH, but it doesn't include the FREECASH points in the putchase.

Whoever heard of a program where things can't be adjusted because the system messed up. I agree with others that Sears just deserves to die a stupid death for not being able to handle such simple transactions.

Reason of review: Order processing issue.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Shop Your Way Pros: Having free points ad an incentive.

Shop Your Way Cons: Purchasing program to be screwed up.

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